COVID-19

Dear Customers

We continue to work through one of the most challenging times in our long history.

We wanted to update you on what we’re doing to keep our colleagues safe, and to ensure regular information is available to you, on our Society and stores.

We wanted to update you on how our day to day operation has changed as we work with government guidelines to keep our colleagues and customers safe.

As of Monday 11th May 2020 our stores will revert back to normal trading hours Monday – Sunday 7am - 10pm, with the exception of our larger stores, Sunday opening will be 10am - 4pm.

Providing food and essentials to our customers, members and colleagues.
  • To ensure more people have access to everyday essentials we have placed a restriction of 2 items per customer on Baby Milk, Flour, Eggs, Cleaning Products and Hand wash.
  • We ask that all our existing customers think about their elderly and vulnerable neighbours and if they are able to help with picking up essential groceries, please speak with the store manager and they will assist where they can.
  • Our in-store bakery will be offering a limited range of 12 items..
  • All vending operations in store are operational..
  • The sale of Lotto and Scratch Cards is now available
  • Store managers will close off aisles in order to complete replenishment, please respect any markers that are put in place.
Keeping our customers, members and colleagues safe
  • We will continue with social distancing measures in all our stores, including the distance around tills and checkout areas, in the aisles, the working distances between our team members and the queueing areas, outside and in.
  • To make serving customers swifter and reduce the possibility of infection we invite customers who can, to pay by card, contactless or self-scanning till.
  • All stores will continue to use an external queuing system with a one in one out system. During busier times this will be managed by a colleague and in quieter times we will have a sign outside advising one customer in and one customer out.
  • Perspex screen will remain at all till points.
Supporting our colleagues
  • We are fully supporting all of our colleagues which are giving 100% at this difficult time, benefits are being distributed to recognise the fantastic measures all of our employees are going to.
  • Our store teams have been equipped with gloves and masks for their discretionary use.
  • To support our team we have appointed temporary colleagues.
We want to thank all of our customers, members and colleagues and suppliers for your continued support. We know these are some big changes, but we will get through this as long as we continue to work together. Thank you all and keep safe

Ali Kurji
Chief Executive

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