We have provided this easy to use step by step checklist to try and make things as simple as possible during this difficult time.
We appreciate that not everyone has had to go through this process before and as such this list, whilst not exhaustive, should cover off most of the areas that you will need to consider following the death of a loved one.
If there as anything you are unsure of please do not hesitate to speak to one of our colleagues who will be more than willing to assist you with your questions.
Property and utility companies to notify
Landlord (if living in rented accommodation) which may include the local authority or housing association.
Insurance companies (buildings and contents).
Utility companies (electricity, oil, gas, water, telephone, etc.).
TV (licence, satellite, etc.) and internet companies.
Maintenance contracts (alarms, heating, etc.)
Goverment offices to update
Pensions Service or Jobcentre Plus to cancel any benefits payable to the deceased or their carer.
Inland Revenue to deal with tax and child benefit payment.
Local government offices (electoral register, housing benefit, council tax, bus pass, parking permits, library membership, etc.).
DVLA if the deceased owned a car or had a driving licence.
The Passport Agency.
Registering the death
Contact the doctor (GP) or hospital about obtaining the Medical Certificate of Cause of Death, or Contact the coroner’s officer (see our Local Information section for contact details) to find out when you can register the death.
Telephone the Registrar of Births, Deaths and Marriages to make an appointment to register the deaths. Please see our Registration of a death procedure for full details of what information you will need to provide.
Complete the Notification or Registration of Death (BD8) form that you were given by the Registrar. This document will inform the Government departments of the death, but it is also advisable to contact relevant Government departments directly (such as pensions, benefits and the tax office) to avoid any accidental overpayments.
Some Registrars offer a “Tell us once” service, they will notify some agencies on your behalf, when speaking to the Registrar ask if this service is available.
Obtain a number of Certified copies of the Death certificate (£4 each at the time or registering or £7-£10 if requested afterwards) these will be required by banks, insurance companies and other institutions when dealing with the deceased’s affairs.
Arranging the funeral
Decide upon a funeral director – this could be based on their reputation, a recommendation from a friend or family member or even their location if they are close to you or where the deceased lived.
Check to see if the deceased had a Pre-paid Funeral Plan – as this will have much of the funeral arrangements detailed including the financial the aspect.
Check to see if there is a Will, again this may contain information about specific requests for the funeral.
Contact your funeral director to discuss your requirements and arrange an appointment to make the funeral arrangements, this could be at the funeral home or your location of choice.
Who you need to inform
Inform family members, friends and colleagues about the death and funeral details.
Notify employer or educational establishments.
Update health professionals (hospitals, doctors, dentist, etc.) and cancel any outstanding appointments.
Advise agencies providing care or services (such as social services, home carers, meals on wheels, etc.).
Property and utility companies to notifyMortgage provider. Landlord (if living in rented accommodation) which may include the local authority or housing association. Insurance companies (buildings and contents). Utility companies (electricity, oil, gas, water, telephone, etc.). TV (licence, satellite, etc.) and internet companies. Maintenance contracts (alarms, heating, etc.)
Financial organisations to be contacted
The bank/s, building societies, national savings etc.
Insurance companies (life, buildings / contents, medical, car, travel, etc.).
Pension providers (government and / or work based).
Credit card and store card providers
Investments (shares etc.).
Any other financial institutions to prevent the potential for fraud.
You should also inform any companies or organisations where there are joint accounts.