What to do when someone dies
We aim to provide guidance and help when someone passes away, that is why we are available 24 hours a day, 7 days a week, we are only a phone call away.
You can contact your local funeral home by clicking 'Find a funeral home' at the bottom of any page. Alternatively you can call us for free on 0800 652 7226.
Bringing the deceased into our care
We will ask you where you would like the deceased to rest before the funeral. This can be at our funeral home or at home. If you choose your home, we recommend that you allow us to bring the deceased into our care, to be returned home at a later time when all necessary preparations have been completed.
When someone dies at home or in a nursing home
When someone dies at home, the first contact should be with the deceased's doctor who, if satisfied with the cause of death, will issue the Medical Certificate of Death. In some cases you may be asked to collect the certificate from the surgery.
In the case of a nursing home death, their staff should liaise with the doctor. After informing the doctor, you should contact us. We will arrange a suitable time, day or night, to visit you to discuss your requirements.Funeral Homes
When someone dies suddenly
It is normal for the Coroner to be involved. There are many reasons why this can happen, for example the Coroner is automatically involved in most sudden or unexpected deaths, especially if the deceased has not been under a doctor's care on a regular basis.
The emergency doctors, or any police involved will inform the relevant Coroners office. Contact our funeral home as soon as possible we can advise on the procedures involved and liaise with the Coroner's office.Funeral Homes
When someone dies in hospital
The Nursing staff or admin teams will see you if death occurs in hospital. They will arrange for a doctor to issue the Medical Certificate of Death. You will need to collect this and any belongings. If the funeral is to be a cremation, please advise the hospital staff to enable them to make arrangements for any additional documentation that is needed.
Contact our funeral home. We will arrange a suitable time, day or night, to visit you to discuss the funeral arrangements and bringing the deceased into our care.Funeral Homes
When someone dies away from home or abroad
When death takes place some distance away from home, either within the UK or anywhere abroad, contact us and we can make all the necessary arrangements.